pbvip Privacy Policy

Types of Information Collected

For the purpose of registration and providing services on the pbvip platform, we collect the following types of personal information:

1.1 Identity Information

• Full name and date of birth
• National ID (NID) or passport number (for age verification)
• Email address
• Residential address

1.2 Financial Information

• bKash, Nagad, Rocket, Upay, or bank account number (for processing transactions)
• Deposit and withdrawal history
• Transaction time and amount

1.3 Technical Information

• IP address and device identifiers
• Browser type and operating system
• Login time, location data, and session information

1.4 Gaming Activity Information

• Play history, bet amounts, and results
• Bonus usage and promotion-related information
• Time spent on the platform and preferred game categories

How Information Is Collected

pbvip collects your information in the following ways:

• Information provided directly: Information you provide yourself when filling out registration forms, updating your account profile, contacting customer support, or going through the KYC verification process.
• Automatic collection: Information collected automatically through cookies, log files, and similar technologies when you use our website or app.
• Information received from third parties: Limited information may be received from identity verification agencies, payment processors, and fraud prevention service providers.

Purpose of Using Information

We use your personal information for the following legitimate purposes:

3.1 Service Operation and Improvement

Your information is essential for creating and managing accounts, processing transactions, completing deposits and withdrawals, and awarding prizes. Information is also analyzed to improve the quality of our services and develop new features.

3.2 Identity and Age Verification

pbvip strictly follows a 21+ age policy. Confirming your age and identity through the KYC process is our policy obligation.

3.3 Security and Fraud Prevention

Information is processed to detect and prevent suspicious transactions, multiple account creation, money laundering (AML), and fraudulent activity.

3.4 Customer Support

Access to your account and transaction information is required to provide our 24/7 Bengali live chat support and email assistance.

3.5 Responsible Gaming

Monitoring your gaming behavior to identify problematic patterns and offering assistance when needed is also an important purpose for using your information.

Disclosure of Information and Third Parties

pbvip does not sell your personal information. However, limited information may be shared in the following cases:

• Payment processors: Necessary information is provided to complete transactions through bKash, Nagad, Rocket, Upay, and banks.
• Identity verification services: Information may be shared with approved third-party organizations during the KYC process.
• Technology and hosting services: Technical information is processed with trusted technology partners for website operation.
• Legal obligations: Information may be disclosed in response to a court order or a legitimate request from a competent authority.

Any of the above third parties are bound by a non-disclosure agreement (NDA) and a data processing agreement with us, and they are obligated to comply with our data protection standards.

Cookies and Tracking Technologies

The pbvip website uses cookies and similar technologies. These technologies improve your browsing experience and help our services operate effectively.

5.1 Essential Cookies

These cookies are essential for the core functionality of the site — such as maintaining login sessions, security verification, and shopping cart functionality. Without them, the site cannot function properly.

5.2 Functionality Cookies

These cookies are used to remember your preferred language, session settings, and personalized settings.

5.3 Analytical Cookies

These cookies collect data to help analyze user behavior on the site and improve service quality. You can control these cookies through your browser settings, though some services may become limited.

Data Protection and Security Measures

To ensure the security of your personal and financial information, pbvip applies industry-standard technical and organizational security measures:

• SSL/TLS Encryption: All data transfers between your browser and our servers are secured through SSL encryption.
• Data Encryption: Sensitive information such as passwords and financial details is secured with strong encryption algorithms.
• Two-Factor Authentication (2FA): Two-factor authentication is available as an additional security layer for your account.
• Access Controls: Through strict role-based access controls, only authorized personnel can access personal information.
• Regular Security Audits: Regular penetration testing and security assessments are conducted by third-party security experts.
• Data Breach Response Plan: We have a process in place for rapid response to any data breach and for immediately notifying affected users.

While we follow the highest security measures, no method on the internet is completely impenetrable. You are therefore also requested to keep your password confidential and to log out after logging in on an unfamiliar device.

Data Retention Period

We retain your information only for as long as necessary:

• Active accounts: All relevant information is retained for as long as your account remains active.
• Closed accounts: Even after an account is closed, information required for financial transactions and legal compliance is retained for the specified period.
• Marketing information: Information may be used for marketing communications until you withdraw your consent.
• Log data: Security and technical logs are retained for a short period and then automatically deleted.

Once the retention period ends, information is securely deleted or irreversibly anonymized.

User Rights

You have a number of important rights over your personal information, which pbvip always respects:

• Access: You have the right to receive a copy of the personal information we hold about you.
• Right to Rectification: If there is any error in your information, you may request that it be corrected.
• Right to Erasure: In certain circumstances you have the right to request that your information be deleted, though this may not be fully possible where there are legal obligations.
• Objection to Processing: You have the right to object to the processing of your information for specific purposes.
• Portability: The right to receive your information in a structured, machine-readable format.
• Withdrawal of Consent: For any information processed on the basis of consent, you may withdraw that consent at any time.

To exercise any of the above rights, please contact us by email. We will process your request within the specified timeframe.

Privacy of Minors

pbvip's services are for persons aged 21 and above only. We do not intentionally collect any personal information from minors.

The age verification process at registration is mandatory, and the age of each account is confirmed through KYC documentation. If we discover that someone under the age of 21 has created an account, that account will be closed immediately and all related information will be securely deleted.

Third-Party Links

The pbvip website may contain links to third-party websites. These external sites have their own privacy policies, and pbvip bears no responsibility for their privacy practices.

We recommend that you carefully read the privacy policy of any third-party site before visiting it.

Policy Changes

pbvip may update this Privacy Policy from time to time. For significant changes, we will:

• Update the "Last Updated" date at the top of this page.
• Send a notice about the changes to your registered email.
• Display a public announcement on the platform.

Continuing to use pbvip after a change has been made will be considered as your agreement to the terms of the updated policy. You are encouraged to review this policy regularly.

Contact

For any questions or concerns about this Privacy Policy, or to exercise your data rights, please contact us:

We are committed to resolving your requests as quickly and satisfactorily as possible. For privacy-related requests, additional verification information may be requested to confirm your identity.